Eligible condition
Returned garments must be unworn, unwashed and free from marks or scent, with original tags and packaging intact.
Time to decide, terms kept clear.
The final return window and destination-specific consumer rights will be shown before checkout opens.
Start a return
Email customer care with the order reference and item. Instructions and the correct return address will be provided; do not send an unregistered parcel without approval.
Inspection and refund
Eligible returns are inspected after arrival. Approved refunds are sent to the original payment method; banks may require additional processing time.
Faults and incorrect items
Report a fault or incorrect item promptly with the order reference and clear photographs. Statutory consumer rights are not limited by the voluntary return policy.